At Air Wings, we’re committed to making your shopping experience seamless and reliable. Below you’ll find everything you need to know about our shipping services.

Shipping Charges

• Australia: Free shipping with tracking via Australia Post.
• International Orders: Shipping costs are calculated at checkout based on your location and preferred shipping method.

Estimated Delivery Times

• Australia: Orders are dispatched within 12–24 hours and usually arrive within 4–5 business days.
• International: Delivery typically takes 7–14 business days, depending on your location and local postal service.

Order Processing & Tracking

• Once your order is dispatched, you’ll receive a confirmation email with tracking details.
• You can track your parcel online at any time to monitor its progress.
• During peak periods (e.g., holidays or promotional events), please allow an additional 1–2 business days for processing.

Packaging & Presentation

Every Air Wings watch is carefully packaged in a premium gift box to ensure it arrives in perfect condition. Orders are securely protected for transit.

Incorrect Shipping Details

• If you’ve entered the wrong shipping information, please email us at info@airwings.shop within 2 hours of purchase.
• Use the subject line “URGENT – Address Update” so our team can resolve it quickly.
• Once an order has been dispatched, we unfortunately cannot guarantee changes.

Delivery Delays

While we aim to deliver promptly, delays can occasionally occur due to:

• Courier or postal service issues
• Customs clearance (for international orders)
• Peak season demand

We will always assist in tracking delayed parcels and keeping you informed.

Lost or Damaged Packages

In the unlikely event your package is lost or arrives damaged:

• Contact us immediately at info@airwings.shop
• Provide your order number and photos (if applicable).
• Our team will investigate and arrange a resolution as quickly as possible.

Need Assistance?

We’re here to help. If you have questions about shipping, tracking, or delivery, please reach out to info@airwings.shop. Your satisfaction and confidence mean everything to us.