Frequently Asked Questions

Are the Watches Waterproof

Yes, Air Wing Watches are Waterproof to 3ATM. We strongly suggest not exposing the Leather Strap to liquid conditions as it may significantly shorten the lifespan of the Leather Band. 

How do I become a Stockist

To become an Air Wings stockist or distributor email info@airwings.shop with information include a link to your website, pictures of your store and we will review your store and respond as soon as we can. 

Shipping & Handling

For customers in Australia, we offer free shipping and tracking postage through Australia Post. Enjoy the convenience of knowing your order's whereabouts as it makes its way to you.

Estimated Delivery Time:

At Air Wings, we understand the excitement of receiving your order promptly. That's why we aim to dispatch your product(s) within 12-24 hours of purchase. Shortly after, you will receive an email containing tracking information to keep you updated on the progress of your shipment. We anticipate that your order should arrive within 4 to 5 business days.

Incorrect Shipping Details:

We understand that mistakes happen. If, by any chance, you have provided incorrect shipping details, please take immediate action by emailing our team at info@airwings.shop. We kindly request that you contact us within 2 hours of purchase, with the subject line clearly indicating the urgency of the matter. Rest assured, our dedicated team will assist you in resolving the issue promptly.

At Air Wings, we strive to provide a seamless shopping experience, including reliable and efficient shipping services. Should you have any further inquiries or concerns regarding shipping, please do not hesitate to reach out to our team. We are here to assist you.

Warranty

At Air Wings Watches, we stand behind the quality and craftsmanship of our timepieces. All our watches come with a standard one (1) year warranty. This warranty covers any manufacturing defects or faults in materials, providing you with peace of mind when you choose Air Wings.

Care for Your Leather Watch Strap:

Daily Leather Watch Strap Care: To ensure your leather watch strap maintains its pristine appearance and fresh scent, it's crucial to care for it on a daily basis. Avoid wearing the strap while sleeping or bathing to allow it to breathe. Protect it from water and moisture as much as possible to prevent odors. Note: Avoid bending the leather strap excessively, as it may cause creasing. Safely remove the watch by pulling the band taut to avoid creasing.

Weekly Leather Watch Strap Cleaning:

Performing a weekly cleaning helps maintain the appearance of your leather watch strap and reduces the frequency of deep cleanings. Use a damp cloth to wipe down the entire surface, paying close attention to areas with dirt. Gently scrub away any stubborn spots. Allow the strap to air dry completely before wearing it again. Choose a micro-fiber or other soft cloth that won't scratch or damage the leather.

Thorough Leather Watch Strap Cleaning:

For a more thorough cleaning that doesn't risk damaging the mechanical parts of the watch, detach the watch strap. Begin by wiping the strap down with a damp cloth. Then, apply a small dab of moisturizing hand soap to a soft cloth and scrub both sides of the strap. Use a cue tip for hard-to-reach areas with medium force. Wipe away the soapy residue with a damp cloth. Allow the strap to dry completely before reattaching it to the watch.

Removing Odors from a Leather Watch Strap:

If your watch strap has stubborn stains or odors, you can effectively remove them using a simple homemade compound. Create a paste by mixing 1 tablespoon of baking soda with 1 tablespoon of water. Rub the paste on both sides of the strap and let it sit for an hour. Wipe it away with a damp cloth and allow the strap to dry completely before reattaching it to the watch.

For additional information or personalized advice, please don't hesitate to contact our dedicated team at info@airwings.shop. We are here to assist you with any inquiries or concerns you may have about your Air Wings watch.