FAQs
Frequently Asked Questions
We’ve put together answers to the most common questions about Air Wings timepieces. If you don’t see your question here, please contact us at info@airwings.shop and we’ll be happy to help.
Are Air Wings Watches Waterproof?
Yes. Air Wings watches are water-resistant to 3 ATM, meaning they can withstand splashes, rain, and daily wear. However, they are not suitable for swimming or showering. To maintain longevity, avoid exposing the leather strap to water.
What Movements Do Air Wings Watches Use?
Most Air Wings timepieces are powered by reliable Japanese Seiko Quartz movements, ensuring long-lasting accuracy and performance.
What Materials Are Used in Air Wings Watches?
Our watches are crafted with:
- Hardened Sapphire Glass for scratch resistance
- Stainless steel case backs and crowns for durability
- Genuine leather straps for style and comfort
How Long Is the Warranty?
All Air Wings watches come with a 24-month warranty covering manufacturing defects and material faults. This does not cover accidental damage, normal wear and tear, or misuse.
How Do I Care for My Leather Watch Strap?
- Avoid water and high humidity.
- Store your watch in a dry place when not in use.
- Clean weekly with a damp microfiber cloth.
- For odours, use a baking soda paste (1 tbsp baking soda + 1 tbsp water), leave for 1 hour, then wipe away.
How Much Is Shipping and How Long Does It Take?
- Australia: Free shipping with tracking via Australia Post.
- Dispatch: Within 12–24 hours of purchase.
- Delivery: Typically 4–5 business days.
Do You Ship Internationally?
Yes. We offer international shipping with tracking. Delivery times vary depending on the destination (usually 7–14 business days). Shipping costs are calculated at checkout.
What Happens If I Enter the Wrong Shipping Address?
If you made a mistake during checkout, please email us at info@airwings.shop within 4 hours of purchase with the subject “URGENT – Address Update.”
Can I Return or Exchange My Watch?
Yes. Air Wings offers a 14-day return policy on unworn watches in original packaging. To initiate a return or exchange, contact us at info@airwings.shop and we’ll provide instructions.
How Do I Become a Stockist?
We welcome partnerships and re-seller discounts. To apply, email info@airwings.shop with:
- A link to your website
- Photos of your store
- Business details
Our team will review and respond promptly.
Do Air Wings Watches Come With a Gift Box?
Yes. Every watch is packaged in a premium Air Wings gift box, making it perfect for gifting or safe storage.
Can I Replace the Strap?
Yes. Most of our straps are interchangeable, and we offer genuine replacement leather bands. Contact us for assistance.
Do Air Wings Watches Make a Good Gift?
Absolutely. With their timeless design, durable materials, and luxury packaging, Air Wings watches make the perfect gift for birthdays, anniversaries, or special milestones.