Frequently Asked Questions

Below are a series of questions relating to your Air Wings product(s) If your question is not listed below or you would like further clarification please contact info@airwings.shop
  • Are the Watches Waterproof

Yes, Air Wing Watches are Waterproof to 3ATM. We strongly suggest not exposing the Leather Strap to liquid conditions as it may significantly shorten the lifespan of the Leather Band. 

  • How do I become a Stockist

To become an Air Wings stockist or distributor email info@airwings.shop with information include a link to your website, pictures of your store and we will review your store and respond as soon as we can. 

 

Shipping & Handling

  • What are Air Wings Shipping charges

Australia:           Free Shipping + Tracking Postage through Australia Post 

International:     $20.00 AUD Flat Fee Includes Tracking to Selected Countries 

  • When can I expect my order to arrive

Air Wings dispatch your product(s) within 12-24 hours of purchase. You will receive an email containing tracking information shortly after. Due to Air Wings only using Express + Tracking shipping your order should arrive in 1/2 Business days. 

  • Incorrect shipping details 

If you have accidentally provided Air Wings with incorrect Shipping Details please email info@airwings.shop immediately or within 2 hours of purchase with the subject of the email 

WRONG SHIPPING DETAILS

Our friendly team will contact you immediately with confirmation of the new amended address. 

 

Warranty

  • How Long is the Warranty Period

Air Wings provide a standard One (1) year Warranty Period for your Air Wings Product(s) 

  • How do I make a Warranty Claim on my Watch(s)

To make a claim please contact our team on info@airwings.shop and include your order number on the email.

  • What is covered by Warranty

During the warranty period, the watch movement, hands, and dial are the only components covered by Air Wings warranty.

This means that if the materials in your watch aren't right or if the watch isn't put together correctly, we'll repair or replace it immediately.

The warranty does not cover:
• Damage resulting from lack of care, improper handling, accidents including scratching, bouncing, falling, or normal wear and tear.
The warranty will be voided in the case a third party performed repair works or other works on the watch without first contacting Air Wings for approval.

Water damage as a result of improper use.