Exchange & Returns
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At Air Wings, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. Please review the following guidelines to ensure a smooth process:
Initiate the Return or Exchange: Within 14 days of receiving the item(s), please email our team at firstname.lastname@example.org. In the email, provide your full name, order number, and a brief explanation of the reason for your refund or exchange request. Our dedicated team members will respond promptly, typically within 24 hours, to assess the situation and guide you through the next steps.
Return or Exchange Assessment: Once we receive your email, we will carefully evaluate the situation and determine the best course of action. Depending on the circumstances, we offer a complete exchange of the product or a refund. Please note that refunds due to a change of mind may incur a restocking fee of 20% of the purchase price. Kindly be aware that the shipping cost for returned products will not be covered by Air Wings.
Refund Processing: If your refund is approved, Air Wings will initiate the refund process within 7 days of receiving the returned product. You will be notified via email once we have received the item and processed the refund. We value transparency and strive to keep you informed throughout the process.
Please note that the refund will be issued using the original payment method used during the purchase. The time it takes for the refund to reflect in your account may vary depending on your financial institution.
We kindly request that you adhere to our return and exchange policy to ensure a smooth process. If you have any further questions or require assistance, please do not hesitate to contact our team at email@example.com. We are here to assist you and ensure your satisfaction with our products and services.