At Air Wings, your satisfaction is our priority. If for any reason you’re not completely happy with your purchase, we offer a 14-day return and exchange policy designed to be simple and transparent.

How to Start a Return or Exchange

• Contact us within 14 days of receiving your order at info@airwings.shop.
• Include your full name, order number, and reason for return or exchange.
• Our team will respond within 24 hours to guide you through the next steps.

Eligibility & Assessment

• Items must be returned in their original, unused condition with packaging intact.
• We may offer an exchange or refund depending on the circumstances.
• Refunds for change of mind may incur a 20% restocking fee.
• Please note: return shipping costs are the customer’s responsibility and are non-refundable.

Refund Process

• Once your return is approved and the product is received, refunds are processed within 7 business days.
• Refunds will be issued to your original payment method.
• Processing times may vary depending on your bank or payment provider.
• You will receive an email confirmation once the refund has been completed.

Need Help?

We’re here to make the process as smooth as possible. If you have questions about your return, exchange, or refund, please contact us at info@airwings.shop.

Your confidence matters to us — and we want every Air Wings watch to exceed your expectations.